Privacy Policy

Who We Are

menariquos (menariquos.com) operates as a financial analysis platform serving investment professionals across Australia. Our registered office is located at 39/24-32 Lexington Dr, Bella Vista NSW 2153, Australia. We're bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth), and we take these obligations seriously.

When we say "personal information," we mean data that identifies you or could reasonably identify you. This includes things like your name, email address, professional details, and how you interact with our platform.

Information We Collect

The information we gather falls into a few categories. First, there's what you give us directly – things like your name, email, phone number, and professional credentials when you sign up or reach out to us. We also collect payment details when you subscribe to our services, though these are processed securely through third-party providers.

Then there's usage data. We track how you navigate our platform, which features you use most, and what kind of analysis interests you. This helps us improve the service and personalise your experience.

We also use cookies and similar tracking technologies. These help us remember your preferences and understand how people use our platform. You can control cookie settings through your browser, though some features might not work properly if you disable them.

How We Use Your Information

Your data serves specific purposes, and we don't use it for anything beyond what we've outlined here. The main reasons we process your information include:

• Providing access to our financial analysis tools and maintaining your account
• Sending you relevant market insights, platform updates, and educational content
• Improving our algorithms and refining the accuracy of our analysis
• Responding to your questions and providing customer support
• Protecting against fraud and maintaining platform security
• Complying with legal obligations and industry regulations

We base our processing on several legal grounds under Australian privacy law. Sometimes it's because we need the information to fulfil our contract with you. Other times it's because we have a legitimate business interest, or because we're required to by law. Where required, we'll ask for your explicit consent.

Sharing Your Information

We don't sell your personal information. Period. But we do share it with specific third parties who help us run our business. These include:

Some of our service providers operate outside Australia, which means your data might be processed overseas. When this happens, we make sure appropriate safeguards are in place, whether through binding agreements or other legal mechanisms recognised under Australian law.

Your Rights and Choices

Under Australian privacy law, you have several rights when it comes to your personal information. You can access the data we hold about you, request corrections if it's inaccurate, and in certain circumstances, ask us to delete it entirely.

If you want to exercise these rights, email us at help@menariquos.com with details of your request. We'll respond within 30 days. There's no charge for most requests, though we might charge a reasonable fee for excessive or repetitive requests.

• Access: Get a copy of the personal information we hold about you
• Correction: Request changes to inaccurate or incomplete data
• Deletion: Ask us to delete your information (subject to legal retention requirements)
• Restriction: Request that we limit how we process your data
• Objection: Object to certain types of processing, particularly for marketing
• Portability: Receive your data in a structured, commonly used format

You can unsubscribe from marketing emails anytime by clicking the unsubscribe link at the bottom of our messages. This won't affect essential service-related communications about your account.

Data Security and Retention

We protect your information using industry-standard security measures. This includes encryption during transmission, secure server environments, regular security audits, and restricted access to personal data within our team. Only people who genuinely need access to do their jobs can see your information.

That said, no system is completely secure. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we become aware of a data breach that might affect you, we'll notify you and the relevant authorities as required by law.

We keep your information only as long as necessary. Account information stays active while you're a customer. Usage data typically gets deleted after three years unless we need it for legal purposes. Payment records are retained for seven years to comply with Australian tax requirements.

Children's Privacy

Our platform is designed for investment professionals and we don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a child, we'll delete it promptly.

Changes to This Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top tells you when the current version took effect.

Continuing to use our platform after changes are posted means you accept the updated policy. If you disagree with changes, you can close your account by contacting us.

Complaints and Concerns

If you're unhappy with how we've handled your personal information, please let us know. Contact our privacy team at help@menariquos.com with details of your concern. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC). You can reach them at oaic.gov.au or by calling 1300 363 992.